1 month ago
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Customers of Guaranty Trust Bank continue to complain about their inability to access banking services due to ongoing downtime, despite the bank’s claim of completing the transition to a new core banking application system.
For days, customers of the bank, have been unable to use its digital platforms following the movement to the new banking system.
Just as individual customers complain about the persisting inability to transact, corporate customers have also been impacted, with some of them urging their clients to use other banks to transact on their platform.
On Tuesday evening, digital platform i-invest urged its customers to use other banks not experiencing downtimes.
In an email, it told customers, “Following our previous update, GTB, Zenith, and Access Bank are still experiencing downtime due to ongoing system upgrades. This is impacting the processing of deposits and withdrawals through these banks on i-invest. To avoid delays, we recommend using other banks available for your transactions.”
On Monday evening, Guaranty Trust Bank Limited announced that it had completed its transition to a new core banking application and said that its branches would close at 6 pm to enable it to meet customers’ demands.
The notice shared on its social media pages read, “We have successfully transitioned—all our branches are now open till 6 pm to serve you. We are pleased to inform you that we have successfully transitioned to a new and robust suite of Finacle Core Banking Application Systems, and all our branches will be open till 6 p.m. today to serve you.”
Last week, the bank announced the early closure of its branches nationwide and the unavailability of its digital services.
All GTCO branches closed early on Friday as part of the transition efforts.
The lender added, “Our digital channels will be temporarily unavailable for 11 hours, from 10:00 PM on Sunday, 13th October to 9:00 AM on Monday, 14th October 2024, as part of a scheduled transition process.”
Some banks in Nigeria had announced downtimes due to planned system upgrades and unplanned downtimes caused by an issue with the Nigeria Inter-Bank Settlement System.
Bank customers in Nigeria have been experiencing disruptions, with more expected in the coming weeks as several financial institutions upgrade their core banking systems.
