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The Federal Competition and Consumer Protection Commission has reaffirmed its commitment to consumer protection amid rising concerns over the phase-out of Unistar prepaid meters by Ikeja Electric Plc and other electricity distribution companies.
This initiative comes in response to numerous complaints from consumers who fear they might face financial burdens during this transition.
Ikeja Electric recently announced that it would discontinue support for the Unistar prepaid meters, which have been in use for over a decade, starting November 14, 2024.
The decision is attributed to necessary technological upgrades and issues with the Token Identifier rollover.
In addressing these consumer concerns, the FCCPC’s Director of Special Duties and Strategic Communication, Ondaje Ijagwu, in a statement on Tuesday, stated, “We are acutely aware of the anxiety among consumers regarding potential costs associated with replacing their meters. Our priority is to ensure that these costs do not fall on consumers during this transition.”
Ijagwu said that the FCCPC’s intervention is aimed at ensuring that consumers are not subjected to arbitrary estimated billing practices, a concern heightened by the insufficient communication from DisCos about the upcoming changes.
He emphasised, “We cannot allow consumers to be unfairly charged or placed on estimated billing. This would be a violation of existing regulations.”
Ijagwu said to bolster consumer confidence, the FCCPC is actively engaging with key stakeholders, including the Nigerian Electricity Regulatory Commission and the Nigerian Electricity Management Services Agency. The Commission’s goal is to foster a transparent and accountable metering process.
He remarked, “Our discussions will ensure that DisCos take responsibility for replacing phased-out meters without passing additional costs to consumers.”
Furthermore, the FCCPC plans to enhance consumer education regarding their rights, particularly about metering and billing.
“It’s essential that consumers are informed about their rights to prevent exploitation during this critical period,” Ijagwu added.
This initiative aligns with President Bola Tinubu’s “Renewed Hope” agenda, which seeks to guarantee fair treatment and access to essential services for Nigerian consumers.
“We will continue to advocate for consumers, ensuring that service providers act in a manner that is transparent and equitable,” he stated.
