Is Verizon Still Down? Why the Network Had an Outage

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Verizon customers had a rude wake-up call the morning of Monday, September 30. According to DownDetector, more than 100,000 Verizon users had reported an outage in their area by 11:30 a.m. Social media users vented their frustrations about seeing the dreaded “SOS” signal across New York, Pennsylvania, Ohio and more. So, what caused the huge Verizon outage?

Verizon Experiences Widespread Outage

Verizon customers across the U.S. reported network issues on DownDetector past 12 p.m.. One person in California wrote, “Down in San Jose. Can’t even log into my Verizon Wireless account. ‘Cannot authenticate your account….’ BTW, restarting your phone or resetting your SIM card won’t fix Verizon’s backend issue.”

Another user in New York City wrote on the site, “SOS in Manhattan, NY!!! FIX IT! we have business to handle, its been hours!!”

A separate Verizon user in Central Ohio wrote that “all personal phones appear to be in SOS only in the house, and when looking with coworkers. All business Verizon phones are working as normal with no issues.”

What Caused the Verizon Network Outage?

It’s still unclear what caused the sudden Verizon outage. Per CBS News, a spokesperson for the company issued a statement, noting that they were “aware” of the service interruption.

“We are aware of an issue impacting service for some customers,” the spokesperson said. “Our engineers are engaged and we are working quickly to identify and solve the issue.”

Is Verizon Working Again?

At the time of publication, thousands of Verizon customers are still reporting outages.

What Does SOS Mean?

When a Verizon customer sees the “SOS” signal on their phone, it usually means there is an issue connecting to a wireless network. However, each device should still be able to make 911 calls if the user connects to another carrier.

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