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The Director-General of the National Emergency Management Agency, Mrs Zubaida Umar, has encouraged staff members to embrace modern technologies in the field of emergency management.
Umar made the call at the opening of the NEMA Customer Service Week, themed “Above and Beyond”, on Monday in Abuja.
She commended the workers for their resilience and determination amid challenges.
“In times of disaster, your ability to stay calm and focused on the needs of those affected is invaluable. The stories of lives saved and communities rebuilt reflect your dedication to service.
As we move forward, I urge you to seek ways to enhance our service delivery,” she stated.
According to Umar, technology is reshaping emergency management through tools like early warning systems and disaster mapping.
“Let us embrace innovation to improve our processes and serve the public better,” she noted.
She emphasised the importance of teamwork, stating that collaboration across departments and partners was essential for tackling complex emergencies.
“By supporting one another, we can achieve greater success in our mission. As we celebrate Customer Service Week, let us reaffirm our commitment to excellence, innovation, and teamwork. Together, we will build a stronger, more responsive agency ready to serve the nation in times of need,” Umar said.
Also, the Director of Planning, Research, and Statistics, Dr Onimode Bandele, pledged the staff’s commitment to intensify their efforts in achieving the agency’s established objectives. He emphasized that by doubling their efforts, they aim to enhance the overall effectiveness and impact of the agency’s initiatives.
In his remarks, the Information Officer of the United Nations Office for the Coordination of Humanitarian Affairs, Mr Bello Danlami, commended NEMA for its high-quality services.
Danlami said, “Your efforts significantly impact the lives of countless individuals in Nigeria, ensuring their safety during difficult times.
“At UNOCHA, we recognise the importance of customer service in humanitarian aid and applaud your professionalism and dedication. We look forward to strengthening our partnership in addressing humanitarian challenges.”
On her part, the National Coordinator of the Service Compact with All Nigerians, Mrs Nnenna Akajemeli, represented by SERVICOM Officer, Ms Rebecca Abah, lauded NEMA for its initiative, emphasising the importance of customer service.
Akajemeli mentioned that customers must always come first, regardless of their diverse needs, and highlighted the necessity of preparing communities for potential emergencies.
“Going ‘Above and Beyond’ in meeting customer needs requires everyone’s commitment, from the front desk to top management. We must work together to always ensure quality service for all citizens,” she added.
