9 months ago
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Slack AI is currently available to enterprise users in the United States and the United Kingdom in English.
Workplace management platform Slack has launched Slack AI, a suite of artificial intelligence tools to help employees by answering questions and catching them up on what is happening at work.
According to a blog post from the firm, Slack AI can answer work-related questions, summarize text threads, and serve up recaps of channels users have access to. The “easy to use” features require no training and are built on Slack infrastructure, giving companies full control of their data.
Personalized Search, Thread Summaries, and Channel Recaps
Slack AI harnesses the power of proprietary context – past projects, data, and conversations – to give users personalized, intelligent answers to their questions with citations to relevant messages. AI-powered search makes it possible to learn about work projects, for example. With a simple prompt like “What is project X?” a user can learn about a particular project’s goals, timeline, and stakeholders involved. The feature can also be used to understand company policies, gain insight into past decisions, define unfamiliar company acronyms, and find out which team members are experts in a particular field a user might need help with.
Users can also save time by requesting thread summaries to give them a general overview of what was discussed in a long conversation. Summaries contain citations that allow users to gain more information on parts of the summary they are interested in.
Channel recaps enable users to generate key highlights of a particular channel and gain more context, especially in cases where they are new to a particular team or project that has access to that channel.
“Revolutionizing Work” with AI
Slack began testing out the technology in a pilot program last year with participants such as SpotOn, Uber, and Anthropic. The companies report that the new features saved them about 97 minutes per user each week for applications such as searching, distilling knowledge, and sparking ideas.
Slack CEO Denise Dresser commented on the new features and how they build on the platform’s work of ‘revolutionizing work’ by connecting people, apps, and systems.
“These new AI capabilities empower our customers to access the collective knowledge within Slack so they can work smarter, move faster, and spend their time on things that spark real innovation and growth. In the era of generative AI, Slack is the trusted, conversational platform that connects every part of a business to supercharge team productivity,” Dresser stated.
Slack AI is currently available to enterprise users in the United States and the United Kingdom in English. The platform is working on additional features such as digests that key highlights from channels that do not require users’ immediate attention. Slack also revealed that it is working on a native AI integration with Einstein Copilot, a new conversational AI assistant for Salesforce CRM that can write messages to colleagues on behalf of employees.
